Processing
Orders are normally processed and prepared for dispatch within 3–12 hours after they are placed.
CLOUDBROS SUPPORT
Shipping & Returns
Clear delivery information and straightforward return guidance for Cloud Bros customers.
Delivery
Delivery usually takes from 24 hours to 5 working days after dispatch, depending on the destination.
Tracking
Tracking information is provided for every order once it has been dispatched.
Free shipping
Orders with a value of €300 or more qualify for free shipping.
SHIPPING POLICY
Where Cloud Bros ships
Cloud Bros ships to countries across Europe, as well as the United States and Canada. Delivery availability may depend on the destination and applicable local requirements.
A fixed shipping charge applies to qualifying orders and is shown during checkout. Shipping is free for orders valued at €300 or more.
Once your order has been dispatched, tracking details will be provided so you can follow its delivery progress.
RETURNS POLICY
Returning an eligible order
Returns may be requested within two months of delivery, provided that the product remains unopened, unused and in its original condition.
Return postage is the customer’s responsibility unless Cloud Bros confirms that an item was damaged or incorrect when received.
To request a return, contact us using the order number and a brief explanation. The return address and next steps will be provided through our official email.
DAMAGED OR INCORRECT ITEMS
We will help resolve an issue
If your order arrives damaged or contains an incorrect item, contact Cloud Bros as soon as possible. Include your order number and clear photos of the item and packaging where relevant.
We will review the information and provide the appropriate next steps for your case.
Customers are responsible for ensuring that orders comply with applicable requirements in their delivery location.