Privacy Policy & Responsible Use

PRIVACY POLICY

Who we are

Cloudbros operates the website cloudbros.site. We are based at Randweg 18, 4104 AC Culemborg, Gelderland, Netherlands.

For privacy questions or requests relating to your personal information, contact sales@cloudbros.site.

PERSONAL INFORMATION

Information we use

When you place an order or contact Cloudbros, we may use information needed to process and support that request. This can include your name, contact details, delivery address, order details, payment status and messages you send to us.

We use this information to process orders, arrange delivery, provide support, prevent misuse of the website and meet applicable accounting or legal obligations.

Cloudbros does not currently offer customer accounts or site comments. If you contact us through WhatsApp, that conversation takes place through WhatsApp’s service after you leave our website.

PAYMENTS & DELIVERY

Payment and delivery information

Accepted payment methods may include bank transfer/IBAN, cryptocurrency, Zelle and Apple Pay. Payment-related information may be processed by your bank, payment provider or the relevant payment service in order to complete the transaction.

We may share the information required to fulfil and deliver an order with relevant delivery providers and service partners. We do not sell personal information to third parties.

COOKIES & ANALYTICS

How analytics are used

Cloudbros uses Google Analytics to understand how visitors use the website, such as which pages are visited and how the site performs. This helps us improve navigation, product discovery and website performance.

Google Analytics may use cookies or similar technologies. Where consent is required, analytics should only be activated after the visitor has made their cookie choice. You can also manage cookies through your browser settings.

YOUR RIGHTS

Access, correction and deletion

Depending on applicable law, you may ask to access, correct, delete, restrict or receive a copy of personal information held about you. You may also object to certain processing or withdraw consent where processing relies on consent.

Contact sales@cloudbros.site with your request. We may need to verify your identity before responding.

Ordinary support enquiries are retained for up to 3 days. Order, payment and invoice records may need to be retained for longer where required for accounting, tax, fraud-prevention or other legal obligations.